This meditation is guided by Kristin Neff [Other meditations by Kristin can be found at self-compassion.org]
Also see Thinking with the Heart (the origin of Soften, Soothe, Allow) by Chris Germer, and the one-page description of Soften, Soften, Soothe Allow.
NOTE: You are welcome to download the audio version to another device. The recording can be accessed directly at https://palousemindfulness.com/disks/soften-soothe-allow.mp3. For help in downloading, see How to Download Recordings to Your PC or Mac.